Privacy Policy

Last Updated: November 20, 2025

Capital Hot Tubs (“Capital Hot Tubs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit https://www.capitalhottubs.com/ (the “Website”), contact us, or visit our showrooms.

We operate locations in Maryland and Virginia, and this policy includes information relevant to Maryland law and the Virginia Consumer Data Protection Act (VCDPA) to the extent it applies to our activities.

Scope

This Privacy Policy applies to information we collect:

  • Through the Website and any related online forms or tools;
  • By phone, email, or other electronic communications;
  • At our showrooms and events (for example, when you request a quote or schedule service).

This policy does not apply to third-party websites, services, or platforms that may link to or be linked from our Website.

Information We Collect

Information You Provide to Us

  • Contact information: name, email address, phone number, mailing address.
  • Customer and order information: product interests (hot tubs, swim spas, saunas, cold plunges, accessories), purchase details, service requests, appointment details, financing-related information you choose to share.
  • Account and communication information: messages and inquiries submitted through our forms, emails, reviews, and any preferences you share (such as communication preferences).

Information Collected Automatically

When you use the Website, we and our service providers may automatically collect:

  • Usage data: pages you visit, links you click, time spent on pages, referring/exit pages, and your interactions with Website features.
  • Device and technical data: IP address, browser type and version, operating system, device identifiers, and similar technical information.
  • Cookies and similar technologies: data from cookies, pixels, and other tracking technologies (see “Cookies & Similar Technologies” below).

Information from Third Parties

We may receive information from analytics providers, advertising partners, payment processors, and other service providers that support our operations and marketing. We may combine this information with other information we collect.

How We Use Your Information

We use the information we collect for purposes including:

  • Providing, operating, and improving the Website and our products and services.
  • Responding to your questions, quote requests, service requests, and appointment inquiries.
  • Processing purchases, deliveries, installations, and service-related work.
  • Scheduling and managing in-store, virtual, and test soak appointments.
  • Sending you administrative and transactional communications (such as order confirmations, updates, and notices about changes to our terms or policies).
  • Sending marketing communications, offers, and promotions, where permitted by law and consistent with your preferences.
  • Analyzing how visitors use the Website to maintain and improve performance, functionality, and user experience.
  • Protecting against, identifying, and preventing fraud, security incidents, and other malicious or illegal activities.
  • Complying with legal obligations and enforcing our agreements and policies.

Cookies & Similar Technologies

We use cookies, web beacons, and similar technologies to operate the Website, understand how it is used, and support our marketing.

  • Essential cookies: required for core functionality and security.
  • Analytics cookies: help us understand Website traffic and usage patterns.
  • Advertising cookies: may be used to deliver and measure online advertising and to show ads that may be more relevant to your interests.

You can manage cookies through your browser settings. If you disable cookies, some features of the Website may not function properly.

How We Share Information

We may share your information as follows:

  • Service providers: with third parties that perform services on our behalf, such as hosting, analytics, email delivery, customer relationship management, payment processing, marketing, and security.
  • Business partners: with manufacturers or financing partners when necessary to fulfill your requests (for example, to register warranties or process financing applications).
  • Business transfers: in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, where your information may be transferred as part of the business assets.
  • Legal and safety purposes: to comply with applicable law or legal process, respond to lawful requests, or protect the rights, property, and safety of Capital Hot Tubs, our customers, or others.
  • With your consent or at your direction: when you ask us to share information or otherwise consent to sharing.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide products and services, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the type of data and the purposes for which we collect it.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Virginia Consumer Data Protection Act (VCDPA)

If and to the extent the Virginia Consumer Data Protection Act applies to our processing of personal data, Virginia residents may have certain rights regarding their personal data, including:

  • The right to confirm whether we process your personal data and access such data.
  • The right to correct inaccuracies in your personal data.
  • The right to delete personal data provided by or obtained about you.
  • The right to obtain a copy of personal data you have previously provided to us in a portable and readily usable format, where technically feasible.
  • The right to opt out of the processing of personal data for targeted advertising, the sale of personal data (as defined by the VCDPA), or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

To exercise these rights (if applicable), please contact us using the information in the “Contact Us” section below and indicate that you are a Virginia resident making a VCDPA request. We will respond within the timeframes required by law and may need to verify your identity before fulfilling your request. If we deny your request, you may have the right to appeal, and we will provide instructions on how to do so.

Maryland Privacy & Security

While Maryland does not currently have a comprehensive consumer privacy statute similar to the VCDPA, Maryland residents are protected by state laws governing data security and breach notification. If a security breach occurs that compromises the security of your personal information, we will notify you as required by applicable Maryland law.

Your Choices

  • Marketing communications: You may opt out of marketing emails by using the unsubscribe link in our messages or by contacting us. We may still send transactional or service-related emails.
  • Cookies and tracking: You can manage cookies and tracking technologies through your browser or device settings.
  • Do Not Track: Some browsers transmit “Do Not Track” signals. Because there is no widely accepted standard for responding to these signals, we do not currently respond to them.

Children’s Privacy

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

International Visitors

Our Website and services are intended for customers in the United States. If you access the Website from outside the United States, you understand that your information may be transferred to and processed in the U.S., where data protection laws may differ from those in your jurisdiction.

Third-Party Websites

The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party sites, and we encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Any changes are effective when we post the revised policy on the Website. Your continued use of the Website after changes are posted means you accept those changes.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, or if you would like to exercise your privacy rights, you may contact us using the information below:

Capital Hot Tubs Showroom Locations

  • Clarksburg, MD
    25811 Frederick Rd, Clarksburg, MD 20871
    Phone: +1 (301) 607-4670
  • Fairfax, VA
    11226 Waples Mill Rd # C, Fairfax, VA 22030
    Phone: +1 (703) 359-2807
  • Rockville, MD
    614 S Stonestreet Ave, Rockville, MD 20850
    Phone: +1 (240) 252-7964
  • Ashburn, VA
    Riverside Commons Plaza, 20064 Riverside Pkwy Suite 100, Ashburn, VA 20147
    Phone: +1 (703) 936-0538

Email: You may also contact us via the email address or contact forms listed on our Website at https://www.capitalhottubs.com/.