Career Opportunities

DIVE IN TO A NEW CAREER WITH A LESLIE’S COMPANY:

With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie’s family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying. 

Mission/Job Scope:

The maintenance and servicing of clients water both residentially and commercially. Interact with customers providing service, recommendations and general guidance. Provide superior customer service along with quality workmanship to every customer.

Responsibilities:

Must maintain the highest standards in customer service, display professional and ethical conduct, and possess sound verbal and written communication abilities.  Appearance must be maintained and well-groomed at all times.  Must be able to understand and comply with all Company directives and policies inclusive of safe driving and work place habits.

  • Maintain customer’s water through testing, making sure appropriate chlorine and pH levels.
  • Performing preventative maintenance such as cleaning/replacing filters, bulbs in underwater light fittings, other necessary preventative tasks.
  • Draining/re-filling hot tubs and swim spas.
  • Maintaining a stocked inventory of equipment/chemicals and all other vital supplies.
  • Use spa vacuum cleaners to clean the spa floor.
  • Checking and repairing corrosion, cracks and leaks in the spa walls or floors.
  • Use a telescopic pole with net to clean and remove any leafs or debris.
  • May be required to perform deliveries as needed.
  • Use and demonstrate best business practices with respect to driving, maintaining and operating Leslie’s provided company vehicle.
  • Maintains manual or automated records of all activities and prepares daily / weekly / monthly reports.
  • Work with the rest of the service team to provide superior customer service to every Leslie’s customer.

Qualifications:

  • High school diploma.
  • Previous experience as a spa technician preferred.
  • Knowledge of proper spa cleaning and maintenance methods.
  • Extensive knowledge of spa chemicals and their properties.
  • Ability to lift heavy equipment.
  • Ability to work in harsh weather conditions.
  • Ability to operate vehicles to transport various types of materials and equipment.

Pay: $19.00 – $23.00 / hour

We offer our employees competitive compensation, extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.

Leslie’s recognizes a critical component to our continued success is our people. Leslie’s is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.

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DIVE IN TO A NEW CAREER WITH LESLIE’S:

The Service Coordinator will work in our Call Center, serving as the first point of contact for all incoming calls. This role is responsible for answering calls, scheduling, and maintaining service and Water Valet schedules, while ensuring every customer receives an exceptional experience.

With more than 30 years of experience, Capital Hot Tubs has built its reputation as a trusted provider of premium hot tubs, swim spas, and saunas. In August 2021, we proudly joined the Leslie’s family, continuing our tradition of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams are committed to ensuring every customer interaction is seamless, satisfying, and memorable.

Job Responsibilities

  • Provide energetic, caring, and professional service to customers and teammates in every interaction.
  • Serve as the first point of contact for inbound calls, identifying customer needs and providing solutions – from live guidance to scheduling service calls or escalating to the Service/Ops Manager.
  • Schedule and coordinate assignments for 7 service/valet technicians.
  • Manage inventory of office and warehouse supplies, including shipping and receiving of parts.
  • Accurately enter, maintain, and update service records, contracts, and customer data.
  • Support and grow monthly valet service contracts.
  • Take ownership of specialized tasks such as warranty coordination, autoship services, and post-sales follow-up.

Job Qualifications

  • 2+ years’ experience in a high call-volume role handling diverse customer inquiries.
  • 2+ years’ experience using CRMs, scheduling software, Outlook, Microsoft Office, and general office administration.
  • Strong customer service skills with a professional, solutions-focused approach.
  • Excellent verbal and written communication abilities.
  • Highly organized with the ability to manage multiple priorities effectively.
  • Comfortable working in a fast-paced environment with high call volume.
  • Strong attention to detail and accuracy in data entry and record-keeping.
  • Collaborative, team-oriented mindset with a willingness to assist across functions.

Pay: $21.00 – $26.00 / hour

Apply Now