Reviews – Capital Hot Tubs

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Clarksburg

From 94 reviews
John Izze

I just had my hot tub serviced by Alex M. WOW is the word that comes to mind. Despite the fact that he was courteous and a very nice man, the job he did was amazing. I've always serviced my own hot tub, but never again. He did a fantastic …

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Don Wegel

I recently bought a hot tub from Capital Hot Tubs and had a fantastic experience. Not only did they help answer all my questions leading up to the sale, I also received incredibly helpful answers over the phone while setting up the tub and …

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Arlene Levow

Very happy with our Hot Springs Aria salt water hot tub from Capital Hot Tubs. We were in the market for quite a while during our home construction and Alex was great about keeping us updated on changes with manufacturer and models. We got …

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Taner Hassan

Alex and the whole team were all wonderful to work with.

The swim spa is awesome!

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Carla Coupe

Wonderful service and excellent products! Alex is a delight to work with. (Definitely worth a raise.)

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Natalie G

Alex Kohler at Clarksburg location helped my husband and I to make a decision of our swim spa purchase. I tried swimming in Michael Phelps brand, and another brand with Ace Hardware too, and we decided on E500. I felt the Endless pools’s …

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Dianna Thorstensen

Extremely easy experience, Alex is extremely knowledgeable and was so helpful in selecting our hot tub. Highly recommend working with him!

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Rockville

From 91 reviews
Danielle Ellis

We have been dealing with Dan at Capital Hot Tubs for over a year after a poor experience elsewhere. Our building project encountered several delays and Dan followed up with us consistently throughout. Once the project was well on its way, …

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Susan Jones

Alex M did a great job cleaning our Endless Pool!

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Danielle Albers

We just bought our first hot tub through Capital Hot Tubs and Saunas and they were excellent! Wonderful service and very knowledgable. They were able to deliver and set up our hot tub on our backyard deck which was no easy feat! Highly …

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Vicki Surface

We've always had amazing service from the phone call till they are done at our house. They are friendly, knowledgeable and their quotes are always spot on. I recently got a new cover and it was even delivered before promised. If you have a …

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Response from business owner

Thank you so much for the recommendation. It's wonderful to hear that you're so happy with our service.

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Lisa Werre

Everything was great, polite and speedy!

Response from business owner

Great to hear! Thank you for the review.

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Billy Wade

Alex and the crew at Capital Hot Tubs were awesome to work with from the sale to the delivery and install. They made me a good deal and took my old tub in trade. They were also super fast in that everything took place in the course of one …

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Response from business owner

Thank you so much for the recommendation! We're very happy you had such a great experience with us.

via Facebook
Claudia Harbourt

our tech came out to see what was going on with the tub,, ( it's old, 22 yrs) but he was able to determine what the issue was, and the tub is back up and running. we have been customers since '97

and couldn't be happier with the service and…

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Response from business owner

Thank you for taking the time to write this review! We're very happy to have had you as customers all these years.

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Fairfax

From 93 reviews
Paula Kerger

Since purchasing our new hot tub at Capital Hot Tubs, we have been thrilled with the incredible spa maintenance service offered by the company. Landon has been amazing and always does a thorough job with a smile. We have the best situation…

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mcorrixxx mcorrixxx

A truly professional operation: My order was executed seamlessly from start to finish: Their communications were excellent. They kept their commitments for schedule of concrete and delivery and installation of the hot tub. All of their …

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Betsy Johnson

Capital Hot Tubs has an excellent service department. Mike, our technician, takes the time to explain things and gives great tips to keep our tub running smoothly. He also took care of killing some pesky wasps that were making a nest under …

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Sandra Hill

Top quality hot tubs, saunas and swimspas at a reasonable price with the best service in the area.

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Lyn Kennedy

Customer Service is always superb, scheduling for repair is reasonable, troubleshooting is excellent, and repairman (Mike) was very efficient, knowledgeable, on point with fix and time required to do, ensured spa cover latched, and premise …

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matthew kerby

There’s a reason they are the experts in their field. You can buy a hot tub from anywhere, it’s the customer service that really makes the difference and John and the rest of the team are top notch. They ensured everything went smoothly …

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William Johnston

I've been a customer of Capital Hot Tubs for about 15 years for an 1992 hot tub – yes, I'm been offered a deal to trade-in and buy new, but the original tub is still working with excellent jets and heating operation. I've needed service …

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