Reviews – Capital Hot Tubs

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Clarksburg

From 322 reviews
Robert M. Wojack
Robert M. Wojack

Excellent customer service

via Google
Robert Cossaboon
Robert Cossaboon

They did a great job at the best price and delivered all the way to Ocean City Maryland!

Response from business owner

We were glad to help! Thank you for the recommendation, Robert.

via Facebook
Dan Prozeller
Dan Prozeller

We had the best service tech!

Response from business owner

Hi Dan, thank you for the kind review. We'll pass it onto the tech who was sent to help you.

via Google
Rick Hunt
Rick Hunt

Good people good product.

Response from business owner

Thank you so much, Rick!

via Facebook
Dave O
Dave O

Very helpful and professional. Quite a large selection.

Response from business owner

Hi Dave, thanks for the review!

via Google
David Halstead
David Halstead

I purchased a new hot tub through Capital Hot Tubs and Saunas. I was uncertain about the requirements of picking up the old hot tub, and installing the new hot tub. I also had some unique scheduling issues. I was contacted by Jesica K. …

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Response from business owner

Hello David, thank you for the review. It's great to hear that Jesica was able to help you with your unique scheduling needs. We are certainly very lucky to have her on our team. Please let us know if you ever need any assistance and enjoy your new hot tub!

via Google
Ward Griffith
Ward Griffith

I've been dealing with Capital Hot Tubs since I purchase a Hot Springs Spa from them in 1991. Always happy with the service, especially Jay. Even though I live on Kent Island their service is prompt!

Response from business owner

Hi Ward, thank you for the review. It's been wonderful having you as a customer all these years.

via Google

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Rockville

From 211 reviews
Robert Cossaboon
Robert Cossaboon

They did a great job at the best price and delivered all the way to Ocean City Maryland!

Response from business owner

We were glad to help! Thank you for the recommendation, Robert.

via Facebook
Rick Hunt
Rick Hunt

Good people good product.

Response from business owner

Thank you so much, Rick!

via Facebook
Chris Bell
Chris Bell

Alex was great; easy, smooth, no hassle process! Delivery went well, placed the hot tub exactly where we wanted it,...which wasn’t the easiest of locations. Service tech was superb, had to come out to fix a small factory defect issue. We …

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Response from business owner

Thank you so much for the review, Chris! It's great to hear that you're loving our service and your new Flair hot tub! Please let us know if you ever have any questions or need further assistance.

via Google
Terri-Lynn Torrez
Terri-Lynn Torrez

They answered all my questions without any hard sell. I was able to purchase a floor model at the end of the year with all the features I wanted at a great price. We had some issues with our salt cell but their service has been excellent …

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Response from business owner

Thank you so much for the review. We're happy to hear that our service crew was able to fix the issue with the salt cell. If you ever need anything just let us know!

via Google
Loretta Schulz
Loretta Schulz

Scheduled us promptly, performed the work very well, billed our credit card, and we didn't even need to be home. Great company to work with.

Response from business owner

Thank you so much, Loretta. We're very happy to be able to help!

via Google
Jessica Miller
Jessica Miller

Dan in the Rockville store is incredibly responsive, worked with us on the hot tub that made most sense for our budget and helped work around our schedule to have the hot tub installed and wired on time for New Year's Eve. He answers …

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Response from business owner

Thank you for the kind review. It's great to hear that Dan was able to get you into the best hot tub for you. We hope you're loving your new tub! Happy New Year!

via Google
Debbie Shoup
Debbie Shoup

Quality products. Staff was responsive to our recent need to service our 15-year old hot tub. Technicians were very knowledgeable and clearly explained the issues concerning the problem we were experiencing. Very confident that we …

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Response from business owner

Thank you Debbie! We appreciate the great review!

via Facebook

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Fairfax

From 311 reviews
Anjali Mehra
Anjali Mehra

The salespeople were great! Sandie in Fairfax was good with follow up while I was shopping around, and she got me a good deal since I purchased my tub just before the holidays. Delivery and service people who have come out to my house have …

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Robert Cossaboon
Robert Cossaboon

They did a great job at the best price and delivered all the way to Ocean City Maryland!

Response from business owner

We were glad to help! Thank you for the recommendation, Robert.

via Facebook
Rick Hunt
Rick Hunt

Good people good product.

Response from business owner

Thank you so much, Rick!

via Facebook
Paul Puckli
Paul Puckli

Capital Hot Tubs sent their technician promptly when the issue was shared with them. It did take two visits to remedy the problem, but they were able to pinpoint the reason for the issue and how to take care of it. I have always found …

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Response from business owner

Hi Paul, it's been wonderful having you as a customer all these years. And it's great to hear that our technician was able to fix the issue quickly for you. Thank you for taking the time to write this review!

via Google
Sam Bennet
Sam Bennet

Service call – We recently had to call Capital Hot Tubs because our tub just quit working. They were able to come out very quickly and the service tech, Mike, was very professional and courteous. He fixed the problem in no time and was …

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Response from business owner

Hello Sam, we're happy to hear that Mike was able to get your hot tub working again so quickly. Thank you for the review!

via Google
Belva Billings
Belva Billings

We did a lot of research for our sauna. John was very helpful, answered all of our questions, was patient while we decided which size sauna to eventually purchase. Delivery went smoothly and now we are loving our sauna. I recommend Capital …

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Response from business owner

Thank you for the review. It's wonderful to hear that you love your new sauna! We will let John know about your positive feedback. If you ever need assistance, just let us know!

via Google
Steve White
Steve White

We had a really good experience with Capital Hot Tubs. We purchased a Hot Springs Limelight Flair salt water system. In less than 2 days it was balanced and able to sustain/regulate itself. It’s low maintenance and gives us time to …

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Response from business owner

Hi Steve,

It's great to hear you're loving your Limelight. We'll let John know that you enjoyed working with him. If you need any assistance in the future, just let us know!

via Google

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Stores & Service Center closed until further notice, eStore is Open, New Hot Tub Sales can use Web Chat

How can we help?

Clarksburg | Service Center

25811 Frederick Road
Clarksburg, MD 20871
(301) 607-4670

Service Center Hours
Mon-Fri: 8:00 am-5:00 pm

Showroom Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: CLOSED

Rockville

614 S. Stonestreet Ave
Rockville, MD 20850
240-252-7964

Service Center Hours
Mon-Fri: 8:00 am-5:00 pm

Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: CLOSED

Fairfax

11226 Waples Mill Road, #c
Fairfax, VA 22030
(703)359-2807

Service Center Hours
Mon-Fri: 8:00 am-5:00 pm

Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: 12 noon to 5:00pm

Stores & Service Center closed until further notice, eStore is Open, New Hot Tub Sales can use Web Chat