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Clarksburg
Excellent customer service
They did a great job at the best price and delivered all the way to Ocean City Maryland!
We were glad to help! Thank you for the recommendation, Robert.
We had the best service tech!
Hi Dan, thank you for the kind review. We'll pass it onto the tech who was sent to help you.
Good people good product.
Thank you so much, Rick!
Very helpful and professional. Quite a large selection.
Hi Dave, thanks for the review!
I purchased a new hot tub through Capital Hot Tubs and Saunas. I was uncertain about the requirements of picking up the old hot tub, and installing the new hot tub. I also had some unique scheduling issues. I was contacted by Jesica K. …
read moreHello David, thank you for the review. It's great to hear that Jesica was able to help you with your unique scheduling needs. We are certainly very lucky to have her on our team. Please let us know if you ever need any assistance and enjoy your new hot tub!
I've been dealing with Capital Hot Tubs since I purchase a Hot Springs Spa from them in 1991. Always happy with the service, especially Jay. Even though I live on Kent Island their service is prompt!
Hi Ward, thank you for the review. It's been wonderful having you as a customer all these years.
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Rockville
They did a great job at the best price and delivered all the way to Ocean City Maryland!
We were glad to help! Thank you for the recommendation, Robert.
Good people good product.
Thank you so much, Rick!
Alex was great; easy, smooth, no hassle process! Delivery went well, placed the hot tub exactly where we wanted it,...which wasn’t the easiest of locations. Service tech was superb, had to come out to fix a small factory defect issue. We …
read moreThank you so much for the review, Chris! It's great to hear that you're loving our service and your new Flair hot tub! Please let us know if you ever have any questions or need further assistance.
They answered all my questions without any hard sell. I was able to purchase a floor model at the end of the year with all the features I wanted at a great price. We had some issues with our salt cell but their service has been excellent …
read moreThank you so much for the review. We're happy to hear that our service crew was able to fix the issue with the salt cell. If you ever need anything just let us know!
Scheduled us promptly, performed the work very well, billed our credit card, and we didn't even need to be home. Great company to work with.
Thank you so much, Loretta. We're very happy to be able to help!
Dan in the Rockville store is incredibly responsive, worked with us on the hot tub that made most sense for our budget and helped work around our schedule to have the hot tub installed and wired on time for New Year's Eve. He answers …
read moreThank you for the kind review. It's great to hear that Dan was able to get you into the best hot tub for you. We hope you're loving your new tub! Happy New Year!
Quality products. Staff was responsive to our recent need to service our 15-year old hot tub. Technicians were very knowledgeable and clearly explained the issues concerning the problem we were experiencing. Very confident that we …
read moreThank you Debbie! We appreciate the great review!
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Fairfax
The salespeople were great! Sandie in Fairfax was good with follow up while I was shopping around, and she got me a good deal since I purchased my tub just before the holidays. Delivery and service people who have come out to my house have …
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They did a great job at the best price and delivered all the way to Ocean City Maryland!
We were glad to help! Thank you for the recommendation, Robert.
Good people good product.
Thank you so much, Rick!
Capital Hot Tubs sent their technician promptly when the issue was shared with them. It did take two visits to remedy the problem, but they were able to pinpoint the reason for the issue and how to take care of it. I have always found …
read moreHi Paul, it's been wonderful having you as a customer all these years. And it's great to hear that our technician was able to fix the issue quickly for you. Thank you for taking the time to write this review!
Service call – We recently had to call Capital Hot Tubs because our tub just quit working. They were able to come out very quickly and the service tech, Mike, was very professional and courteous. He fixed the problem in no time and was …
read moreHello Sam, we're happy to hear that Mike was able to get your hot tub working again so quickly. Thank you for the review!
We did a lot of research for our sauna. John was very helpful, answered all of our questions, was patient while we decided which size sauna to eventually purchase. Delivery went smoothly and now we are loving our sauna. I recommend Capital …
read moreThank you for the review. It's wonderful to hear that you love your new sauna! We will let John know about your positive feedback. If you ever need assistance, just let us know!
We had a really good experience with Capital Hot Tubs. We purchased a Hot Springs Limelight Flair salt water system. In less than 2 days it was balanced and able to sustain/regulate itself. It’s low maintenance and gives us time to …
read moreHi Steve,
It's great to hear you're loving your Limelight. We'll let John know that you enjoyed working with him. If you need any assistance in the future, just let us know!
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