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Clarksburg
Had a great experience today! Bought my hot tub from Capital five years ago and they continue to be the best.
Good products, excellent personnel (service and delivery). Good customer support.
Thank you for writing this kind review, Lynn. We're always happy to help!
Alex was super responsive, knowledgeable and awesome to work with through the entire process. If you are in need of a concrete pad/retainer wall, Ben is amazing! He was extremely prepared and even worked late to complete our project in less…
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I bought a hot tub from these folks almost 20 years ago. It still works like a champ. Whenever I've had problems or needed to replace anything, service has been quick and affordable. Very easy to work with.
Thank you for the review, Steve. We're so happy to have had you as a customer for all these years.
Awesome service all around from Alex in sales to the delivery men. Very professional and willing to help.
Thank you for the awesome rating.
Quality products. Staff was responsive to our recent need to service our 15-year old hot tub. Technicians were very knowledgeable and clearly explained the issues concerning the problem we were experiencing. Very confident that we …
read moreThank you Debbie! We appreciate the great review!
Great experience dealing with Capitol Hot Tubs , Alex is very knowledgeable about the entire product line.
Thank you so much for the review!
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Rockville
They answered all my questions without any hard sell. I was able to purchase a floor model at the end of the year with all the features I wanted at a great price. We had some issues with our salt cell but their service has been excellent in…
read moreThank you so much for the review. We're happy to hear that our service crew was able to fix the issue with the salt cell. If you ever need anything just let us know!
Scheduled us promptly, performed the work very well, billed our credit card, and we didn't even need to be home. Great company to work with.
Thank you so much, Loretta. We're very happy to be able to help!
Dan in the Rockville store is incredibly responsive, worked with us on the hot tub that made most sense for our budget and helped work around our schedule to have the hot tub installed and wired on time for New Year's Eve. He answers emails…
read moreThank you for the kind review. It's great to hear that Dan was able to get you into the best hot tub for you. We hope you're loving your new tub! Happy New Year!
Quality products. Staff was responsive to our recent need to service our 15-year old hot tub. Technicians were very knowledgeable and clearly explained the issues concerning the problem we were experiencing. Very confident that we …
read moreThank you Debbie! We appreciate the great review!
Excellent service & sales reps. Very professional!
Thank you so much for the review!
We couldn't be happier with both the Hot Tub and the excellent service we received. My sister had purchased a Hot Sprungs tub almost 18 years ago from Capital and they still are using it.
Thank you again!
Thank you for the review! We are so happy that your family has been able to enjoy a Hot Spring hot tub for so long.
Dan in Rockville was great assisting me make a correct selection to replace my 18 year old H/T and worked with me on pricing. The removal & installation by Matt, John, and workers on Monday went well and today I got Kevin McGee a great …
read moreThank you so much for the review, Paul. We are so happy to hear that you had a great experience with us. We hope you love your hot tub, and if you ever need us just call.
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Fairfax
In our novice journey to become a hot tub owner, my husband did extensive research, brands, consumer reports, reviews, recommendations, etc... before even looking at them "in-person". Sandie met us upon arrival and was wonderful. We knew …
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Our tech, Mike, was prompt, professional, and proficient. He has our Vista running again and without the service industry’s dreaded inflated bill. Thank you very much Capital Hot Tubs!
We're happy to hear that Mike was able to fix the issue so quickly. Let us know if you ever need any more assistance!
Excellent service and customer support. This is our 2nd purchase from Capital Hot Tubs, the first was 15 years ago. Delivery crew was great. Serviceman Mike came out to fix a small glitch on new tub. Did a wonderful job and explained the …
read moreThank you so much for the review, Lynn. We're very happy to have had you as a customer all these years. Enjoy your new hot tub!
Wonderful purchase! I highly recommend Capital Hot Tubs & Saunas for your next hot tub purchase. The staff helped me with recommendations for a tub for my patio, guided me through financing options, and even recommended a local military …
read moreWe're very happy to hear that you are so happy with your new hot tub. Thank you for taking the time to write us a review. As you know, if you need any more assistance just let us know!
Mike did an excellent job in figuring out the circulating pump was the culprit. He was fast, friendly and very professional. Always a pleasure to deal with Capital Hot Tubs and Saunas.
Thank you so much for the review. We're happy to hear that Mike was able to quickly fix the issue.
They replaced my 17 year old Siberian hot tub with a new Aria and I couldn’t be more pleased.
Thank you for the review. We know you'll love your new Aria hot tub!
Great organization to deal with. Very attentive to details. Highly recommend them.
Thank you very much for review. We are happy to be of service.
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