Reviews – Capital Hot Tubs

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Clarksburg

From 99 reviews
Martha Merritt

Had a great experience today! Bought my hot tub from Capital five years ago and they continue to be the best.

via Google
Lynn R

Good products, excellent personnel (service and delivery). Good customer support.

Response from business owner

Thank you for writing this kind review, Lynn. We're always happy to help!

via Google
Stephanie Eyler

Alex was super responsive, knowledgeable and awesome to work with through the entire process. If you are in need of a concrete pad/retainer wall, Ben is amazing! He was extremely prepared and even worked late to complete our project in less…

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via Google
Steve Sch10

I bought a hot tub from these folks almost 20 years ago. It still works like a champ. Whenever I've had problems or needed to replace anything, service has been quick and affordable. Very easy to work with.

Response from business owner

Thank you for the review, Steve. We're so happy to have had you as a customer for all these years.

via Google
David Levin

Awesome service all around from Alex in sales to the delivery men. Very professional and willing to help.

Response from business owner

Thank you for the awesome rating.

via Google
Debbie Shoup

Quality products. Staff was responsive to our recent need to service our 15-year old hot tub. Technicians were very knowledgeable and clearly explained the issues concerning the problem we were experiencing. Very confident that we …

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Response from business owner

Thank you Debbie! We appreciate the great review!

via Facebook
D Watson

Great experience dealing with Capitol Hot Tubs , Alex is very knowledgeable about the entire product line.

Response from business owner

Thank you so much for the review!

via Google

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Rockville

From 86 reviews
Terri-Lynn Torrez

They answered all my questions without any hard sell. I was able to purchase a floor model at the end of the year with all the features I wanted at a great price. We had some issues with our salt cell but their service has been excellent in…

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Response from business owner

Thank you so much for the review. We're happy to hear that our service crew was able to fix the issue with the salt cell. If you ever need anything just let us know!

via Google
Loretta Schulz

Scheduled us promptly, performed the work very well, billed our credit card, and we didn't even need to be home. Great company to work with.

Response from business owner

Thank you so much, Loretta. We're very happy to be able to help!

via Google
Jessica Miller

Dan in the Rockville store is incredibly responsive, worked with us on the hot tub that made most sense for our budget and helped work around our schedule to have the hot tub installed and wired on time for New Year's Eve. He answers emails…

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Response from business owner

Thank you for the kind review. It's great to hear that Dan was able to get you into the best hot tub for you. We hope you're loving your new tub! Happy New Year!

via Google
Debbie Shoup

Quality products. Staff was responsive to our recent need to service our 15-year old hot tub. Technicians were very knowledgeable and clearly explained the issues concerning the problem we were experiencing. Very confident that we …

read more
Response from business owner

Thank you Debbie! We appreciate the great review!

via Facebook
Carl Fuehrer

Excellent service & sales reps. Very professional!

Response from business owner

Thank you so much for the review!

via Google
alice murphy

We couldn't be happier with both the Hot Tub and the excellent service we received. My sister had purchased a Hot Sprungs tub almost 18 years ago from Capital and they still are using it.

Thank you again!

Response from business owner

Thank you for the review! We are so happy that your family has been able to enjoy a Hot Spring hot tub for so long.

via Google
Paul Gebicke

Dan in Rockville was great assisting me make a correct selection to replace my 18 year old H/T and worked with me on pricing. The removal & installation by Matt, John, and workers on Monday went well and today I got Kevin McGee a great …

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Response from business owner

Thank you so much for the review, Paul. We are so happy to hear that you had a great experience with us. We hope you love your hot tub, and if you ever need us just call.

via Google

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Fairfax

From 293 reviews
Kelly Byrd

In our novice journey to become a hot tub owner, my husband did extensive research, brands, consumer reports, reviews, recommendations, etc... before even looking at them "in-person". Sandie met us upon arrival and was wonderful. We knew …

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via Google
Aaron Martin

Our tech, Mike, was prompt, professional, and proficient. He has our Vista running again and without the service industry’s dreaded inflated bill. Thank you very much Capital Hot Tubs!

Response from business owner

We're happy to hear that Mike was able to fix the issue so quickly. Let us know if you ever need any more assistance!

via Google
Lynn R

Excellent service and customer support. This is our 2nd purchase from Capital Hot Tubs, the first was 15 years ago. Delivery crew was great. Serviceman Mike came out to fix a small glitch on new tub. Did a wonderful job and explained the …

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Response from business owner

Thank you so much for the review, Lynn. We're very happy to have had you as a customer all these years. Enjoy your new hot tub!

via Google
Todd Gossett

Wonderful purchase! I highly recommend Capital Hot Tubs & Saunas for your next hot tub purchase. The staff helped me with recommendations for a tub for my patio, guided me through financing options, and even recommended a local military …

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Response from business owner

We're very happy to hear that you are so happy with your new hot tub. Thank you for taking the time to write us a review. As you know, if you need any more assistance just let us know!

via Google
CW Gilluly

Mike did an excellent job in figuring out the circulating pump was the culprit. He was fast, friendly and very professional. Always a pleasure to deal with Capital Hot Tubs and Saunas.

Response from business owner

Thank you so much for the review. We're happy to hear that Mike was able to quickly fix the issue.

via Google
Ivan Mitchell

They replaced my 17 year old Siberian hot tub with a new Aria and I couldn’t be more pleased.

Response from business owner

Thank you for the review. We know you'll love your new Aria hot tub!

via Google
Leonard Rosen

Great organization to deal with. Very attentive to details. Highly recommend them.

Response from business owner

Thank you very much for review. We are happy to be of service.

via Google

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How can we help?

Clarksburg | Service Center

25811 Frederick Road
Clarksburg, MD 20871
(301) 607-4670

Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: CLOSED

Holiday Schedule:
Dec. 24: 10:00 am-2:00 pm
Dec. 25: Closed
Dec. 26: 10:00 am-5:00 pm
Dec. 27: 10:00 am-5:00 pm
Dec. 28: 10:00 am-5:00 pm
Dec. 29: Closed
Dec. 30: 10:00 am-5:00 pm
Dec. 31: 10:00 am-2:00 pm

Jan. 1: Closed
Jan. 2: 10:00 am-6:00 pm

Rockville

614 S. Stonestreet Ave
Rockville, MD 20850
240-252-7964

Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: CLOSED

Holiday Schedule:
Dec. 24: 10:00 am-2:00 pm
Dec. 25: Closed
Dec. 26: 10:00 am-5:00 pm
Dec. 27: 10:00 am-5:00 pm
Dec. 28: 10:00 am-5:00 pm
Dec. 29: Closed
Dec. 30: 10:00 am-5:00 pm
Dec. 31: 10:00 am-2:00 pm

Jan. 1: Closed
Jan. 2: 10:00 am-6:00 pm

Fairfax

11226 Waples Mill Road, #c
Fairfax, VA 22030
(703)359-2807

Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: 12 noon to 5:00pm

Holiday Schedule:
Dec. 24: 10:00 am-2:00 pm
Dec. 25: Closed
Dec. 26: 10:00 am-5:00 pm
Dec. 27: 10:00 am-5:00 pm
Dec. 28: 10:00 am-5:00 pm
Dec. 29: 12:00 pm-5:00 pm
Dec. 30: 10:00 am-5:00 pm
Dec. 31: 10:00 am-2:00 pm

Jan. 1: Closed
Jan. 2: 10:00 am-6:00 pm