Reviews – Capital Hot Tubs

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Clarksburg

From 329 reviews
Michelle Kincanon
Michelle Kincanon

We purchased a new hot tub virtually during the beginning of the pandemic. The salesman was friendly but not overly pushy, which we appreciated. The delivery was on time and accommodating to our schedule – the hot tub was beautiful and in …

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via Google
maxwell gantt
maxwell gantt

Capital Hot Tubs customer service is always helpful and knowledgeable of their craft. Many times I spoken to technical support and they are always willing to help you troubleshoot your problem over the phone. Although I’m an DIY person, …

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via Google
Thomas Candelaria
Thomas Candelaria

Quality staff courteous at all times would without reservation recommend Capital Hot Tubs

via Google
Dave Lougee
Dave Lougee

From the original sale through service calls, they've been a wonderful business to work with, very fair and very responsive. Service technician named Jay has always helped me understand extra things I could do to handle small problems on …

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Response from business owner

Hi Dave, Thank you so much for the kind words, we do our best to help in anyway we can.

via Google
Danny Divver
Danny Divver

Alex was the Best! Thank You

via Google
Francesca Biggart
Francesca Biggart

Great experience in purchasing my hot tub. The team was professional and attentive. They were very knowledgeable with the product line and really helped us in evaluating our options. They were also responsive and reliable with follow ups, …

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Response from business owner

Thank you so much for the kind words!

via Google
William Alan Syers
William Alan Syers

A follow up the sale with years of good service and supply type of business. Friendly answers about getting water to the proper Ph and mix. Honors warranties and is very matter of fact and low-key. Definitively NOT a high pressure outfit…

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via Facebook

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Rockville

From 209 reviews
William Alan Syers
William Alan Syers

A follow up the sale with years of good service and supply type of business. Friendly answers about getting water to the proper Ph and mix. Honors warranties and is very matter of fact and low-key. Definitively NOT a high pressure outfit…

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via Facebook
Scott Gold
Scott Gold

Can't say enough about Capital Hot Tubs. They were incredibly helpful in guiding us to the right tub for our small space, and even sent someone out for free to assess the situation. They got the hot tub to us in record time. Their delivery …

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Response from business owner

Thank you Scott ...so glad you had a good buying experience!

via Google
Bob Stewart
Bob Stewart

I have written a 5-star review of Capital Hot Tubs & Saunas in the past- when I purchased my salt water spa (Nov 2019).

I really enjoy the hot tub, and we recommend it and them to anyone who is considering it.

THIS review is about the …

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Response from business owner

Thanks Bob for recognizing our great service team!

via Google
J M
J M

Fantastic experience from start to finish! Friendly, informative, responsive sales team and friendly, hard-working, efficient crew. Quick turn-around, easy communication, and wonderful new hot tub. Superb overall. Thank you!

Response from business owner

Thanks JM for your kind review!

via Google
Ben Stallings
Ben Stallings

I waited 2 months after I purchased it before I wrote a review. This traditional sauna is one of the best purchases of my life. My family and I use it almost daily. It is extremely relaxing with the music and the lights. What a stress …

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Response from business owner

Your tradional sauna has so many health benefits. Good for you for choosing a sauna!

via Google
Robert Cossaboon
Robert Cossaboon

They did a great job at the best price and delivered all the way to Ocean City Maryland!

Response from business owner

We were glad to help! Thank you for the recommendation, Robert.

via Facebook
Rick Hunt
Rick Hunt

Good people good product.

Response from business owner

Thank you so much, Rick!

via Facebook

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Fairfax

From 328 reviews
Mila Hegg
Mila Hegg

From purchasing to getting our hot tub serviced everyone at Capital Hot Tubs is always friendly and professional. My family loves our salt water tub and use it daily. I recommend to anyone to talk to Capital Hot Tubs before buying their …

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via Google
Thomas Cullen
Thomas Cullen

The sales, delivery and maintenance staff were wonderful. Mike came to help with set up problems with in about 12 hours from the 6:00 pm call for help. This is my 3rd tub from you all and I have been a client for over 15 years. Thanks. …

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Response from business owner

Hi Thomas! Thank you so much for sharing your experience with Mike and our install team your words will make their day. We really appreciate the trust you've placed in us for the last 15 years, and we hope to serve you for another 15.

via Google
William Alan Syers
William Alan Syers

A follow up the sale with years of good service and supply type of business. Friendly answers about getting water to the proper Ph and mix. Honors warranties and is very matter of fact and low-key. Definitively NOT a high pressure outfit…

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via Facebook
Pierre Boyer
Pierre Boyer

Great customer service. Friendly and knowledgeable. From purchase through service we’ve only had good experiences. Highly recommend them along with the brands of tubs they resale.

Response from business owner

We're glad you had a good buying experience!

via Google
David Cavanaugh
David Cavanaugh

They were able to come out quickly and address our issues.

Response from business owner

Thank you David, glad we could get to you quickly.

via Google
Justin Scher
Justin Scher

We love our new hot tub. From the sales process to delivery everything went great. Everyone was knowledgeable and helpful. We had a tricky delivery due to my yard layout and leveling. The guys did great. Thank you

Response from business owner

Thanks Justin! Enjoy your new hot tub!

via Google
maxwell gantt
maxwell gantt

These guys are the best, customer service is outstanding and dispatched technicians are Highly trained to get your Hottub up and running! Very happy after over decade of outstanding service.

Response from business owner

Thanks Maxwell for the kind review.

via Google

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Fairfax & Clarksburg Showrooms are open regular hours, Rockville Closed, New Sales -use Webchat, Service - call Service Center
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How can we help?

Clarksburg | Service Center

25811 Frederick Road
Clarksburg, MD 20871
(301) 607-4670

Service Center Hours
Mon-Fri: 8:00 am-5:00 pm

Showroom Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: CLOSED

Rockville

614 S. Stonestreet Ave
Rockville, MD 20850
240-252-7964

Service Center Hours
Mon-Fri: 8:00 am-5:00 pm

Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: CLOSED

Fairfax

11226 Waples Mill Road, #c
Fairfax, VA 22030
(703)359-2807

Service Center Hours
Mon-Fri: 8:00 am-5:00 pm

Hours
Mon-Fri: 10:00 am-6:00 pm
Saturday: 10:00 am-5:00 pm
Sunday: 12 noon to 5:00pm

Fairfax & Clarksburg Showrooms are open regular hours, Rockville Closed, New Sales -use Webchat, Service - call Service Center
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