Retail Excellence Scott Smith Service Excellence Award
Based on independent audited results of Sales, Service, Operations & Customer Satisfaction.
Spasearch magazine is pleased to announce that Capital Hot Tubs has received the coveted Spasearch Certified Retail Store award – the only independent retail endorsement in the hot tub industry. Proving their longtime commitment to excellence, Capital Hot Tubs has met all the standards of the rigorous certification process.
Completely independent and based solely on merit, hot tub retailers earn the Certified Retail Store status by demonstrating excellence on every level, from employee training to consumer satisfaction. To maintain complete impartiality, all results were tabulated through a team of third-party auditors, ensuring that this certification was won fairly and not influenced by advertising dollars.
3 time winner of the prestigious John Holcomb Silver Award for Technological Advancement in the Pool and Spa Industry, including the Holcomb Silver Award for the No-Fault 6000 Heating System, a Hot Spring Exclusive feature.
Hot Spring Spas are the only spas with NSF P181 certification, meaning they’ve met comprehensive standards for overall safety and performance of the entire spa – not just certain parts. With the introduction of P181 certification, the NSF raised the bar in spa safety. NSF is a not-for-profit organization whose purpose is to help consumers live safer everyday.